Initially, Virgin Airlines told the couple that they could alter the booking for a small administrative fee. However, the couple felt exploited by the fee and argued that the airline could have avoided the additional charges if they had been notified earlier.
The airline explained that they could only follow the cancellation policies set by the airlines, and in this instance, name changes were not permitted, leading to the only option of canceling and rebooking the ticket. The couple was left to pay thousands of dollars for the mistake, highlighting the importance of double-checking flight bookings to avoid such inconvenient and costly errors.
The airline explained that they could only follow the cancellation policies set by the airlines, and in this instance, name changes were not permitted, leading to the only option of canceling and rebooking the ticket. The couple was left to pay thousands of dollars for the mistake, highlighting the importance of double-checking flight bookings to avoid such inconvenient and costly errors.
In The News:
'Queensland couple charged thousands after making simple mistake on plane ticket booked through ...
A Queensland couple were forced to shell out thousands of extra dollars on their European holiday after they made a simple mistake on their plane tickets.
Phil and Kate were excited to visit family in the UK and spend a month travelling through Europe but hit their first roadblock before they'd boarded their flight.
Source: Visit website
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